$64,783 + 9.5% Superannuation (prorata)
Temporary Part Time Irregular (0 to 35 hours per week) – 6 month opportunity
City of Melbourne is committed to supporting diversity, inclusion and flexibility. Applicants seeking flexible and part-time arrangements are encouraged to apply.
For more information on what it is like working with us at City of Melbourne please go to working with us at City of Melbourne
City of Melbourne recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Islander people to apply. You will be supported in your application via our Aboriginal Employment Team.
How this position will Make the Difference to City of Melbourne…
City of Melbourne Libraries provide services online and from six locations with a focus on the principles of ‘read, learn, connect and create’. We continue to go from strength to strength to enhance our community, visitors and staff to stay connected to learning, their community and each other.
As a Customer Service Library Technician, your role will be to provide a high quality library and information service to our patrons.
You will be someone who prides themselves in delivering excellent customer service. Furthermore, you will be required to assist with administrative support when needed.
What are we looking for?
We are looking for people who work well in a team environment, who is resilient and effective when working in challenging situations. The role has a high level interface with the public requiring the ability to respond to varied situations in an appropriate and flexible manner in order to deliver effective outcomes. Your strong communication skills and high level customer service skills will need to shine.
Please note positions within the City of Melbourne Libraries are not fixed at the one location and may be required from time to time to relocate dependant on business needs.
Our facilities promote a socially inclusive culture, including people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.
You can bring… (Selection criteria)
- Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
- A minimum qualification of Associate Diploma of Applied Social Science (Library Technician) or equivalent
- Ability to work effectively independently and within a team environment
- Ability to effectively deal with challenging situations to deliver optimal outcomes
- Excellent communication skills (written and verbal) with high level literacy, numeracy, technology and information retrieval skills
- Ability to independently manage multiple and competing priorities within a high volume environment to ensure delivery of individual work timetable
- Excellent customer service skills with the ability to build relationships with internal and external stakeholders maintaining a flexible and positive approach
- Ability to display empathy and understanding with all sections of the community, including people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.
To view the physical requirements of this position, please see below under Position Information.
How to apply…
As part of the online application form you are required to:
- attach your resume
- attach a separate cover letter
- respond to the selection criteria, in a separate document (no more than two pages), as listed above under ‘You can bring…’
- attach a separate document responding to the following application questions:
1. Tell us about a time you had to deal with a sudden emergency in your work area. What was the situation, what steps did you take and what was the outcome? (no more than 400 words)
2. Tell us about a time you dealt with a difficult customer who did not accept the information you provided them. How did you manage this situation and what steps did you take to get them to understand? (no more than 400 words)
Please address your covering letter to Kathryn Donkin, Library Operations Team Leader.
The position description for this role will not be provided at this stage of application.
The Advertised Close Date and other important information can be found on www.melbourne.vic.gov.au/careers.
City of Melbourne is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.
If you have a disability and require advice and support during the recruitment process, we encourage you to apply or contact us on the details listed below.
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